Privacy Policy

Last updated: August 8, 2025

This Privacy Policy outlines how Canberra Muse (“we”, “us”, “our”, or the “Site”) collects, uses, and discloses your personal information when you visit, interact with, or make a purchase from Canberra-muse.com (the “Site”), or when you otherwise engage with us in relation to our services (collectively, the “Services”). “You” and “your” refer to the individual using or accessing the Services.

Please review this Privacy Policy carefully to understand how we handle your personal information.

1. Updates to This Policy

We may revise this Privacy Policy periodically to reflect changes to our practices, operational requirements, legal obligations, or for other reasons. Any updates will be posted on this page with the updated “Last updated” date. We encourage you to review the policy regularly.

2. Information We Collect

a. Information You Provide Directly

We collect information you provide when interacting with our Services, such as:

  • Contact Information: Name, billing and shipping address, phone number, email address.
  • Order Details: Purchase history, payment confirmation, shipping information.
  • Account Information: Login credentials (username, password), and security question responses.
  • Customer Support Interactions: Any details you choose to include in correspondence with us.

Providing this information is voluntary, but certain features may not be accessible without it.

b. Information Collected Automatically

We collect data automatically when you use the Services (“Usage Data”) via cookies and similar technologies. This includes:

  • Device and browser type
  • IP address
  • Pages visited and time spent on the Site
  • Interactions with features or ads

c. Information from Third Parties

We may receive personal information from third-party sources, including:

  • Service Providers (e.g., Shopify)
  • Payment Processors (e.g., card issuers or banks)
  • Marketing and Analytics Providers
    These partners collect data on our behalf or support our services.

3. How We Use Your Information

We use personal information for a range of legitimate business purposes, including:

  • To Fulfill Orders & Provide Services: Processing payments, shipping products, managing your account, and supporting returns/exchanges.
  • Marketing & Promotions: Sending promotional emails or messages and tailoring ads to your preferences.
  • Security & Fraud Prevention: Protecting against unauthorised transactions and abuse.
  • Customer Support & Improvements: Responding to inquiries and improving our Site and services.

For residents in jurisdictions like the EEA, our use of your data is based on legitimate interests, consent, contract fulfilment, or legal obligations as applicable under GDPR Article 6.

4. Cookies

We use cookies and similar technologies for essential website functions, analytics, and personalised experiences. For cookie details related to Shopify, visit: Shopify Cookie Policy

You can control cookies via your browser settings. Blocking cookies may limit your access to some features.

We also honour the Global Privacy Control (GPC) signal. When detected, we interpret it as an opt-out request for sharing/targeted advertising for the relevant browser or device.

5. Sharing Your Information

We may disclose your personal information under the following circumstances:

  • With Service Providers: Including IT support, payment processors, shipping partners, and analytics providers.
  • For Legal Reasons: To comply with law enforcement, court orders, or legal proceedings.
  • With Affiliates and Business Partners: As part of business operations or partnerships.
  • With Consent: When you have agreed to such sharing (e.g., social media features).
  • In Business Transfers: Such as in mergers, acquisitions, or sales.

We do not “sell” or “share” your personal data except as outlined, and never without your consent.

6. Data Retention & Security

We implement security measures to protect your information but cannot guarantee absolute security. Data is retained only as long as necessary to fulfil the purposes stated in this policy, unless a longer retention period is required by law.

7. Your Rights

Depending on your location, you may have the right to:

  • Access or request a copy of the personal data we hold
  • Correct inaccurate or outdated information
  • Request deletion of your information
  • Withdraw consent (where applicable)
  • Object to or restrict processing
  • Opt out of targeted advertising and certain data sharing

You can exercise these rights by contacting us via the details provided below. Verification may be required before processing requests.

8. Children’s Privacy

Our Services are not intended for children. We do not knowingly collect data from individuals under 16. If you believe a child has provided us with personal data, please contact us to request deletion.

9. International Data Transfers

We may transfer and store your personal information outside of New Zealand and Australia, including in countries that may not offer the same level of data protection. In such cases, we rely on appropriate safeguards (e.g., contractual clauses) to ensure data is protected.

10. Complaints

If you are not satisfied with how we handle your personal information, please contact us. If we are unable to resolve your concern, you may have the right to lodge a complaint with your local data protection authority.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: info@canberra-muse.com